Our Promise
At Universal Electronics we want you to be satisfied with every purchase. If there is an issue with your order, we are here to help.
Return Eligibility
- Returns are accepted within 7 days of delivery for eligible products.
- Item must be unused, in original packaging, with all accessories, manuals and seals intact.
- Products with manufacturer warranty issues may be handled under brand warranty support.
Non-Returnable Items
- Opened earphones / earbuds (hygiene reasons), software, gift cards and clearance items
- Products damaged due to misuse, water damage or unauthorized repair
- Items without original invoice or packaging
Refund Process
- Contact us via WhatsApp/Call at +91 8074372772 with your order details.
- Our team will verify eligibility and arrange pickup / return instructions.
- After quality check, approved refunds are processed within 5–7 business days.
Refund Method
Refunds are issued to the original payment method (UPI / card / bank transfer). For Cash on Delivery orders, refunds are processed via UPI or bank transfer after verification.
Replacements
For defective or damaged-on-arrival products, we offer replacement (subject to stock) or a full refund at your preference.
Need help with a return? Message us on WhatsApp: +91 8074372772.
